Best Ice Cream Shops in Chatham

Kaspa’s Chatham Dockside is an ice cream shop located within the Dockside Outlet Centre in Chatham. It’s part of the established Kaspa’s chain, known for its indulgent desserts and vibrant atmosphere. Reviews consistently highlight both positive and negative experiences. Many customers praise the generous portions, visually appealing desserts like the Chocolate Brownie Sundae and Cookie Dough Sundae, and the overall fun atmosphere. However, several reviews express disappointment with the quality of the ice cream, citing issues like burnt brownies, dry pistachio custard, and a general lack of freshness. There are also complaints about inconsistent service, with some customers reporting long wait times and a lack of attention from staff. One review specifically mentioned rude staff and a disregard for customer service. Despite these concerns, many customers still enjoy the experience, particularly the milkshakes and ice cream cakes. The shop is known for its themed desserts and seasonal offerings. The location within the Dockside Outlet Centre provides convenience for shoppers. The website and reviews suggest that Kaspa’s aims to provide a fun and indulgent dessert experience, though quality control and staff training appear to be areas needing improvement.